Last Updated: September 17, 2026

Thank you for shopping with Mariglowco. We aim to provide a reliable and efficient delivery experience for your pet products. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order has been successfully submitted, our fulfillment process begins.

Orders are generally processed within 1–3 business days. During this time, we confirm product availability, prepare the items, and package the order for shipment.

Orders placed on weekends or public holidays will usually begin processing on the next business day.

2. Shipping Fees & Delivery Time

Mariglowco offers shipping to customers in many countries and regions.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after shipment

Delivery times are estimates only and may vary depending on the destination, local postal services, and other shipping conditions.

3. Shipping Delays

We work with our logistics partners to deliver orders as efficiently as possible. However, occasional delays may occur due to factors outside our direct control, including:

• Customs inspections or clearance
• Severe weather
• Public holidays
• Transportation disruptions
• High seasonal shipping volume

We appreciate your understanding if delivery takes longer than expected.

4. Order Tracking

After your order has been dispatched, you will normally receive a shipping confirmation email containing a tracking number.

You may use this tracking number to follow your shipment through a parcel tracking service such as 17TRACK or the applicable shipping carrier.

Tracking details may take approximately 48–72 hours to appear after the package has been transferred to the carrier.

5. Multiple Shipments

Orders containing multiple products may sometimes be divided into separate shipments.

This may occur when items are fulfilled from different locations. In these cases, each package may have a separate tracking number and may arrive on a different date.

6. Order Changes & Cancellations

If you need to change your shipping address, contact details, or items in your order, please contact us within 12 hours of placing the order.

Please email support@mariglowco.com and include:

• Order Number
• Email Address associated with the order
• Details of the requested change

We will make reasonable efforts to update your order, but changes cannot be guaranteed once fulfillment or warehouse processing has started.

7. Failed Delivery Attempts

If a package cannot be delivered because no one is available to receive it, the carrier may leave a notice, attempt redelivery, or hold the package at a nearby collection location.

Where required, customers are responsible for arranging pickup or redelivery directly with the shipping carrier.

Mariglowco is not responsible for packages returned because of incorrect delivery information or failure to collect the shipment within the carrier's required timeframe.

8. Delayed Shipments

A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

If your tracking information has shown no update for more than 7 days, please contact our customer support team. We will review the shipment status and, where appropriate, contact the carrier for additional information.

9. Lost or Missing Packages

If a shipping carrier officially confirms that a package has been lost in transit, Mariglowco will review the case and provide an appropriate resolution, which may include a replacement or refund where applicable.

If tracking confirms that the package was successfully delivered to the shipping address provided at checkout, Mariglowco is generally not responsible for packages reported missing or stolen after confirmed delivery.

Before contacting us, we recommend checking with household members, neighbors, building management, and the delivery carrier.

10. Shipping Locations

Mariglowco serves customers in a variety of countries and regions.

Orders may be fulfilled through different warehouses or logistics partners depending on product availability and delivery efficiency.

If we are unable to ship an order to your destination because of legal restrictions, service limitations, or carrier restrictions, we will notify you and arrange an appropriate refund.

11. Customer Responsibilities

By placing an order with Mariglowco, you acknowledge that:

• Delivery timeframes are estimates and cannot be guaranteed.
• Customers are responsible for entering complete and accurate shipping information.
• Import duties, customs charges, taxes, or similar fees imposed by the destination country are the customer's responsibility unless otherwise stated.
• Responsibility for the shipment generally transfers after the carrier confirms successful delivery to the address provided at checkout.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer service team.

For faster assistance, please include your Order Number and the email address used when placing your order.

Brand Name: mariglowco

Company: ZHANGZIYIMS INC

Email: support@mariglowco.com

Customer Service Phone: +1 314-750-2665

Business Address: 2856 Glencoe St 
Denver CO 80207
US