Thank you for shopping with Mariglowco. We aim to provide reliable pet products and a smooth shopping experience. If there is a problem with your order, our customer support team is available to assist you.

For return, refund, or after-sales questions, please contact us at support@mariglowco.com. To help us review your request more efficiently, please include your Order Number and the email address associated with your purchase.

1. General Return Policy

Unless otherwise required by applicable law, orders placed through Mariglowco are generally considered final after the purchase has been completed.

We do not normally accept returns or exchanges due to personal preference, choosing the wrong item, or deciding that the product is no longer needed.

Exceptions may apply when:

• An item arrives damaged during delivery.
• A product has a confirmed manufacturing defect.
• An incorrect item is sent due to a fulfillment error.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or does not match the item you purchased, please contact us as soon as possible.

Claims should be submitted within 7 days of the confirmed delivery date.

Please email support@mariglowco.com and include:

• Order Number
• Email Address used for the purchase
• A clear description of the issue
• Photos or videos showing the damage, defect, or incorrect product

Our support team will review the information provided and determine the most appropriate resolution.

Depending on the circumstances, available solutions may include:

• Replacement of the affected item
• Partial refund
• Full refund

All claims are reviewed individually based on the information provided.

3. Refund Processing

If a refund is approved, the refund will normally be issued to the original payment method used for the order.

Please allow approximately 7–12 business days for the funds to appear after the refund has been processed.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

4. Replacement Policy

Mariglowco does not generally provide exchanges for different colors, sizes, styles, or other product variations based on customer preference.

A replacement may be provided when an approved claim confirms that the original product was damaged, defective, or shipped incorrectly.

Replacement availability may depend on current stock levels.

5. Return Authorization

Please do not send products back before contacting our customer support team.

If a physical return is necessary, we will provide return instructions after reviewing and approving your request.

Items returned without prior authorization may be refused or may not be eligible for a refund or replacement.

6. Need Assistance?

If you have any questions about this Return Policy or need help with an order, please contact our customer support team.

We will review eligible requests carefully and aim to provide a fair and appropriate after-sales solution.

Brand Name: mariglowco

Company: ZHANGZIYIMS INC

Email: support@mariglowco.com

Customer Service Phone: +1 314-750-2665

Business Address: 2856 Glencoe St 
Denver CO 80207
US